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FAQs



FAQs

 

PRODUCTS

 

WHERE ARE YOUR PRODUCTS MADE?

At CLOTH NOIR, we partner with Vendors/Brands from across the globe. Our dedication is to source high quality clothing and accessories to bring to our customers. If you have any questions on where an item was made please refer to the product description or feel free to contact us atclothnoir@gmail.com and we would love to answer any questions. 

 

HOW DO YOU ENSURE YOUR PRODUCTS ARE SOURCED FROM ETHICAL PRODUCERS?

CLOTH NOIR partners with top suppliers and brands to ensure that products are produced in safe, ethical and lawful conditions. Our mission is to continue to source products from companies that share our dedication to environmentally sustainable fashion. If you have any questions about a product please refer to the product description or email us atclothnoir@gmail.com and we would love to answer any questions.

 

DO YOU SELL WOMEN OWNED COMPANY BRANDS?

Yes, we do! CLOTH NOIR is proud to partner with many Women Owned Brands. You can find out if a product is made by a Woman Owned Brand by reading the product description. If you have further questions or concerns please contact us atclothnoir@gmail.com and we will be happy to help.

 

HOW SHOULD I WASH THE GRAPHIC TEES?

***Please refer to the care instructions on all of our products for details on how to wash and care for your graphic tees and other products.While you can wash warm to help lift stains we suggest using cold water when you can to preserve the graphic and keep it looking vibrant. Machine wash warm, Tumble dry low, use soft powder or liquid laundry detergent.

 

DO YOU OFFER CLOTHING FOR TEENS OR ADULT?

We are very excited to announce that we are working on a preteen & teen line! Please continue to check the website and our social media for updates. We currently do not offer Adult sizes at this time. Thank you for your interest! 

 

HOW DO I KNOW IF AN ITEM IS IN STOCK?

If you’re able to add an item to your cart on our website, it should be available to purchase! If an item is unavailable, you will not be able to add it to your cart or to check out.

 

HOW LONG WILL IT TAKE FOR AN ITEM TO BE RESTOCKED?

The best way to check to see whether an item is restocked is to regularly check back on our website.

 

WHAT IF I CAN’T FIND WHAT I AM LOOKING FOR?

Unfortunately, if an item is not showing up on our website, it means that the item has sold out or is discontinued. We’re sorry for the disappointment!

 

CAN I CHANGE MY ORDER ONCE I PLACE IT?

After an order is placed, we will not be able to change it. Please double-check all sizes, colors, and styles on your order before you hit the “Submit” button.

 

HOW WILL I KNOW IF CLOTH NOIR HAS RECEIVED MY ORDER? 

For all orders with CLOTH NOIR, you should receive an email from us shortly after submission. If you’re unsure of whether your order was submitted, please contact us at clothnoir@gmail.com. We’d be happy to check for you!

 

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Your order should ship within 1-3 Days of our receiving the order.

 

WHY DID I RECEIVE AN EMAIL SAYING THAT AN ITEM I ORDERED WAS CANCELLED?

While we do our best to ensure that our inventory is accurate, sometimes mistakes happen, and we have to cancel items that have sold out. If an item is not available from an order for whatever reason, you will receive an email from us. Please note that we do not charge for any cancelled items, though, as they were not shipped.

 

WHY HAVEN’T I RECEIVED AN EMAIL REGARDING MY ORDER?

If you have not received an order or shipping confirmation from us, please check your trash or spam folders. 

 

HOW DOES CLOTH NOIR HANDLE MY PERSONAL INFORMATION?

CLOTH NOIR does collect personal data from our customers to offer a more personalized and more effective shopping experience. All your information is handled with the utmost privacy and security. For more information on how we handle our customers’ information, please review ourPrivacy Statement.

 

 

PAYMENTS

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, Paypal, and Cloth Noir Gift Cards. We do not accept checks or cash for online orders. 

IS IT SAFE TO USE MY CREDIT CARD ON CLOTHNOIR.COM?

Absolutely. We strive to provide a safe environment for all our customers to place orders with us. You can find additional information about security and privacy on ourPrivacy Statement page.

 

CAN I USE MULTIPLE CREDIT CARDS TO PAY FOR MY ORDER?

Unfortunately, we are not able to accept multiple credit cards as payment on a single order.

 

DOES CLOTH NOIR SAVE MY CREDIT CARD FOR FUTURE USE?

CLOTH NOIR does not store any credit card information in any of our systems. When your order is submitted, your credit card information is tokenized and is not stored anywhere in our systems.

 

 

SHIPPING & RETURNS

 

HOW MUCH DOES SHIPPING COST? 

CLOTH NOIR charges a standard $5.00 flat shipping rate on all US orders. We offer our customers free shipping on all US ordersOver$75.00. Please check our website for changes in shipping rates, CLOTH NOIR regularly offers weekly discounts on shipping.

 

HOW LONG DOES STANDARD SHIPPING TAKE?

When shipping within the continental United States, our standard shipping takes 3 to 7 business days to arrive after your order has been processed. However, we can not guarantee the USPS or other shipping services will not have any delays. If you have any concerns about your package please check your tracking number or contact us and we will be happy to help.

 

WHERE CAN I TRACK MY ORDER?

When your order ships, we will send a shipping confirmation with tracking details via email.

 

DO YOU SHIP INTERNATIONALLY?

Yes, we do! 

 

WHAT IS THE CLOTH NOIR RETURN POLICY?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it,unworn or unused, with tags attached. You’ll also need the receipt or proof of purchase. To start a return, you can contact us atclothnoir@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question atclothnoir@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like;ALL TEETHING ACCESSORIES INCLUDING PACIFIERS AND PACIFIER CLIPS. ALL KITCHENWARE INCLUDING; BIBS, PLATES, BOWLS, EATING UTENSILS and ALL FACE MASKS

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items 

Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds -We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 


I HAVE A DEFECTIVE ITEM. WHAT DO I DO?

We are so sorry that you received a defective product! Please contact us directly at clothnoir@gmail.com so we can arrange either a replacement product to be sent to you or return for a refund. 

 

HOW DO I GET A RETURN LABEL?

Full details on how to return the product back to us can be found on our Returns & Refunds page.

 

IS THERE ANY COST TO RETURNING MERCHANDISE?

At CLOTHNOIR, we offer free returns.

 

HOW LONG DOES IT TAKE TO RECEIVE A REFUND FOR RETURNED MERCHANDISE?

Please allow for two to three weeks for your return to be received, processed, and refunded. Please note – due to shipping delays and social distancing at our Distribution Center, returns may take longer to process. If you are concerned about the status of a return, please contact us at clothnoir@gmail.com. We’d be more than happy to assist you!

 

WHAT HAPPENS IF I NEED TO RETURN A GIFT?

Need to return a gift? Not a problem. Just let us know who the gift was from and we can find the order info and start the return process. 

 

CAN I EXCHANGE OR RETURN AN ITEM MARKED AS “FINAL SALE?”

All items marked as “final sale” are not eligible for exchange.

 

I HAVE NOT RECEIVED MY REFUND YET. WHAT SHOULD I DO?

If you’re concerned about the status of a return or refund, please contact us atclothnoir@gmail.com. We’d be more than happy to help, and we look forward to the opportunity to assist you!

 

 

PROMOTIONS / GIFT CARDS

 

WHAT IS A “PROMO CODE” AND HOW DO I APPLY IT?

Periodically, we will send our customers a special coupon that can be used online. These codes may come in an email or mailed to you directly. To redeem these codes, you enter them into the “Promo code” field during checkout and click “Apply.”

 

I FORGOT TO ADD A PROMO CODE TO MY ORDER. CAN I ADD IT AFTER IT’S BEEN PLACED?

We may be able to apply your promo code. Please contact us at clothnoir@gmail.com

 

 

OTHER

 

I’M AN ONLINE INFLUENCER. WHO SHOULD I CONTACT TO PARTNER WITH CLOTH NOIR?

Hi there! Thank you for thinking of us here at CLOTH NOIR. Please reach out to our PR team at clothnoir@gmail.com for possible partnership opportunities.

 

I SENT AN INQUIRY TO CLOTH NOIR VIA FACEBOOK / INSTAGRAM BUT HAVE NOT YET HEARD BACK. ANY ADVICE?

Thank you for reaching out to us on social media. We do our best to respond to all contacts in a timely manner. If you have not heard back from us, please contact us at clothnoir@gamil.com. We’d be more than happy to speak with you and to help however we can.